# Onboarding Manager at Boulevard

- Company: Boulevard
- What the company does: Backed by Index.
- Company website: http://joinblvd.com/
- Type: Startups
- Level: Senior
- Location: USA
- Work setup: On-site
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://job-boards.greenhouse.io/boulevard/jobs/4708621006
- Page: https://www.1752.vc/careers/jobs/boulevard-onboarding-manager/

## About the role

The Customer Experience team is responsible for launching, supporting, and strengthening relationships with Boulevard's customers. As the Onboarding Manager for our Small/Medium Business segment, you will lead a team of 8–12 Onboarding Specialists (OSs) responsible for driving fast, consistent, and high-quality activations across our highest-volume customer segment.

## What they're looking for

- Manage and develop a team of 8–12 OSs through structured 1:1s, Gong-based coaching, and performance reviews
- Drive a culture of ownership and accountability — coaching specialists to lead customer timelines firmly rather than passively tracking status
- Run structured weekly portfolio reviews covering On Track, At Risk, On Hold/Delayed, Forecasted Out, and Aging accounts, with a defined recovery plan and owner for every at-risk account
- Own new hire ramp quality, volume, and velocity, including acting as a buddy/shadow resource for new specialists' early customer assignments
- Develop future leaders through mentoring, stretch assignments, succession planning, and career development conversations
- Own team activation velocity against benchmark targets

Tags: Customer Onboarding