# Product Support Specialist at Box

- Company: Box
- What the company does: Intelligent Content Management makes it easy to automate workflows, collaborate internally and externally, and protect your sensitive data, all on one platform. Backed by Bessemer, a16z and NEA.
- Company website: https://www.box.com
- Type: Startups
- Level: Mid level
- Location: Chicago, Illinois, United States
- Work setup: On-site
- Posted: 2026-09-22
- Apply by: 2026-11-06
- Apply: https://job-boards.greenhouse.io/boxinc/jobs/8223627
- Page: https://www.1752.vc/careers/jobs/box-product-support-specialist/

## About the role

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations.

## What they're looking for

- You have a BA/BS degree or equivalent work experience
- 1+ years experience in Product Support, Admin Experience Support, or a similar role a plus
- You are technically savvy with a curiosity for how software works and passion for innovation
- You're a team player that collaborates well with other support tiers and cross-functional colleagues of varying experience
- You are comfortable interacting with a high volume of customers over a variety of channels (phone, email, web-based screen-sharing)
- You are able to devise creative solutions/workarounds when the product may not align with customer expectations

Tags: Product Support