# Scaled Customer Success Manager at Box

- Company: Box
- What the company does: Intelligent Content Management makes it easy to automate workflows, collaborate internally and externally, and protect your sensitive data, all on one platform. Backed by Bessemer, a16z and NEA.
- Company website: https://www.box.com
- Type: Startups
- Level: Senior
- Location: New York, NY, United States
- Work setup: On-site
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://job-boards.greenhouse.io/boxinc/jobs/8223631
- Page: https://www.1752.vc/careers/jobs/box-scaled-customer-success-manager/

## About the role

Manage post-sales engagement for a large portfolio of customers, balancing high-volume touchpoints with strategic prioritization. Leverage AI tools and automation platforms to create personalized, "one-to-many" customer journeys that drive adoption and retention.

## What they're looking for

- Resilient and Gritty: You thrive in fast-paced environments where the answers aren't always provided. You view setbacks as data points for improvement, not failures
- Tech-Savvy Innovator: You have a genuine passion for AI, automation, and workflow efficiency. You are comfortable exploring new tools (GenerativeAI, in-app guidance tools, etc.) to scale your impact
- 3+ years experience in Customer Success, Account Management, or Digital Marketing, preferably with exposure to "tech-touch" or scaled models
- Self-Starter: You take initiative without waiting for permission. You identify gaps in the process and build the bridge to fix them
- Data-Driven Storyteller: You can analyze usage metrics to prioritize your day and translate complex data into compelling narratives for customers
- Expert Level Communicator: Strong writing skills are essential for crafting effective mass communications and webinars

Tags: Customer Success