# Head of Technical Solutions at Braintrust

- Company: Braintrust
- What the company does: Ship quality agents at scale. Braintrust is the AI observability platform for tracing production, running evals, and catching regressions before they reach users. Backed by Greylock, a16z and ICONIQ.
- Company website: https://www.braintrust.dev/
- Type: Startups (AI role)
- Level: Principal and up
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-09-02
- Apply by: 2026-10-17
- Apply: https://jobs.ashbyhq.com/braintrust/131d861b-c7de-4e49-b0f2-a72cd26d51e7
- Page: https://www.1752.vc/careers/jobs/braintrust-head-of-technical-solutions/

## About the role

Work directly with customers to onboard, implement, and drive early adoption of Braintrust across key accounts. Serve as a strategic technical point of contact for key accounts post-implementation — monitoring technical health, unblocking issues, and ensuring customers continue to realize value.

## What they're looking for

- Experience building or leading a Post-Sales, Professional Services, Customer Success, Technical Account Management, or Technical Enablement function at a high-growth company
- Track record owning and improving retention metrics such as Gross Revenue Retention and Net Dollar Retention
- Strong track record working directly with technical or enterprise customers in complex environments
- Experience scoping work, writing SOWs, and managing delivery against defined outcomes
- Experience with renewal and expansion motions, including forecasting and risk mitigation
- Ability to take ambiguous customer needs and turn them into structured, executable engagements

Tags: GTM