# Platform Support Engineer at Braintrust

- Company: Braintrust
- What the company does: Ship quality agents at scale. Braintrust is the AI observability platform for tracing production, running evals, and catching regressions before they reach users. Backed by Greylock, a16z and ICONIQ.
- Company website: https://www.braintrust.dev/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco
- Work setup: Remote
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://jobs.ashbyhq.com/braintrust/15f6868c-4172-4568-b39f-d9047c092ca8
- Page: https://www.1752.vc/careers/jobs/braintrust-platform-support-engineer/

## About the role

Our largest customers don't just use Braintrust — they run it. They deploy our stack inside their own AWS, Azure, and GCP accounts, behind their own VPCs, under their own compliance requirements, at their own scale. When a hybrid deployment stalls, when ingest backs up, when a query that was fast last week isn't, they come to us. Platform Support is the team that owns that. We're the technical front line for infrastructure, performance, and reliability.

## What they're looking for

- Experience in a customer-facing technical role — Support Engineering, SRE, DevOps, Solutions Architecture, or Infrastructure Engineering — or backend/infra engineering experience with real appetite for customer work
- Strong Kubernetes fundamentals: you can deploy, debug, and scale actual workloads, and read a failing pod's story from its events and logs
- Hands-on Terraform, and depth in at least one major cloud (AWS strongly preferred)
- Comfort in a backend codebase — Python, TypeScript, or Go — enough to reproduce a bug, trace it to its source, and fix it
- Fluency with observability tooling, and the instinct to reach for data before opinion
- Clear, calm, direct communication under pressure, especially when the customer is technical, blocked, and losing time

Tags: Engineering