# Customer Success Platform Administrator at Braze

- Company: Braze
- What the company does: Power customer-centric interactions between consumers and brands in real-time. Backed by Battery, ICONIQ and Sapphire.
- Company website: http://www.braze.com/
- Type: Startups
- Level: Mid level
- Location: Austin
- Work setup: On-site
- Posted: 2026-10-26
- Apply by: 2026-12-10
- Apply: https://job-boards.greenhouse.io/braze/jobs/8324960?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/braze-customer-success-platform-administrator-4/

## About the role

The Business Systems team builds and operates the internal platforms that power Braze's Customer Experience (CX) organization, with Gainsight as the system of record for 200+ users. Customer Success is the primary user today, and Gainsight is expanding to support additional CX teams. As our Gainsight Administrator, you will be the hands-on technical execution layer for the platform, working alongside our CX Business Systems Analyst to turn CX strategy into scalable, well-governed system configuration. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years in Customer Experience or Customer Success Operations, Systems Administration, or Revenue Operations, including 2+ years of hands-on Gainsight administration
- Deep, hands-on expertise across Rules Engine, Data Designer, C360/R360, Scorecards and health scoring, CTAs, Playbooks, Success Plans, Journey Orchestrator, and Gainsight reporting and dashboards
- Solid understanding of Salesforce data models and the Gainsight and Salesforce integration, with comfort troubleshooting data syncs and load failures
- Proven ability to translate shaped requirements into scalable, well-documented system configuration
- Strong analytical and problem-solving skills, with a track record of data-quality and governance discipline
- A clear communicator who partners effectively across CX, Operations, and technical teams. Strong written and verbal English language skills are essential

Tags: Information Technology

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/braze-customer-success-platform-administrator-4/