# Customer Success Manager, OmniChannel at Brightedge

- Company: Brightedge
- What the company does: Backed by Battery and Insight.
- Company website: http://www.brightedge.com/
- Type: Startups
- Level: Senior
- Location: Cleveland, Ohio
- Work setup: On-site
- Pay: $80K to $97K base salary per year (USD)
- Posted: 2026-08-12
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/brightedge/ffc1af46-55ab-4514-8702-4792eb74d7d4
- Page: https://www.1752.vc/careers/jobs/brightedge-customer-success-manager-omnichannel/

## About the role

What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.

## What they're looking for

- Build trusted relationships with key customer stakeholders and understand their strategic goals and priorities
- Partner with customers to define digital marketing success and demonstrate business value through BrightEdge
- Drive platform adoption, usage, and engagement across customer accounts
- Monitor customer health and adoption to identify retention risks and opportunities for improvement
- Partner with the Strategic Account Manager (SAM) on retention and growth opportunities
- Develop and deliver customer-facing materials, including presentations, best practices, rollout plans, and QBRs

Tags: Customer Success Managers