# Manager, Customer Success- OmniChannel at Brightedge

- Company: Brightedge
- What the company does: BrightEdge is an enterprise AEO and SEO platform for AI search. Grow visibility, traffic and revenue across Google, ChatGPT, Perplexity, Gemini and more. Backed by Battery and Insight.
- Company website: http://www.brightedge.com/
- Type: Startups
- Level: Senior
- Location: Cleveland, Ohio
- Work setup: Hybrid
- Pay: $120K to $170K base salary per year (USD)
- Posted: 2026-10-05
- Apply by: 2026-11-19
- Apply: https://jobs.lever.co/brightedge/d4e1f440-957e-4690-a5c7-83d1e2e84ca3?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/brightedge-manager-customer-success-omnichannel/

## About the role

This role requires at least 4 days onsite in our Cleveland office. Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to achieve their digital marketing goals. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Bachelor’s degree required
- 7-10+ years of client or account management experience: Proven success managing complex customer relationships and a high-volume book of business, ideally in a SaaS or technology environment
- 4+ years of people leadership: Experience managing direct reports, developing talent, driving performance, and building high-performing, customer-focused teams
- Digital marketing expertise: Strong background in digital marketing, SEO, or analytics, with a data-driven approach to solving customer challenges through technology
- Executive communication and presence: Ability to build trusted relationships with C-suite stakeholders and tailor communication for executive, marketing, and technical audiences
- Strategic and customer-focused mindset: Ability to balance team leadership with hands-on customer advocacy, navigate complex challenges, and drive meaningful customer outcomes

Tags: Customer Success Managers

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/brightedge-manager-customer-success-omnichannel/