# Manager, Customer Success - Service of Process - Hybrid in Dallas, TX at Brightflag

- Company: Brightflag
- What the company does: Brightflag is an intuitive AI-powered ELM platform with e-billing, matter management, and vendor management capabilities designed for in-house legal teams. Backed by 500 Global.
- Company website: https://brightflag.com
- Type: Startups (AI role)
- Level: Senior
- Location: 4 Locations
- Work setup: On-site
- Posted: 2026-11-07
- Apply by: 2026-12-22
- Apply: https://wk.wd3.myworkdayjobs.com/en-US/External/job/USA---Dallas-TX/Manager--Customer-Success---Service-of-Process---Hybrid-in-Dallas--TX_R0059623?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/brightflag-manager-customer-success-service-of-process-hybrid-in-dallas-tx/

## About the role

Who We Are: Wolters Kluwer: The world is a big place, find your place here The CSM provides leadership and direction for the AI Solutions Consultant while coordinating onboarding, implementation, adoption, and ongoing customer success activities. The role works collaboratively with customers and internal stakeholders to drive customer satisfaction, retention, and growth through proactive engagement, consultative guidance, and continuous improvement efforts. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Education: 5-7 years post-secondary education in a related field or equivalent related work experience
- At least three years in a similar role (Client Service/Account Management/Customer Success/Sales Support)
- Standard operating procedures/processes improvement experience
- Experience structuring and documenting processes
- Know how to translate processes into actionable workflows
- Understand how to identify process requirements and expected outcomes


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/brightflag-manager-customer-success-service-of-process-hybrid-in-dallas-tx/