# Mid-Market Customer Success Manager at BrightHire

- Company: BrightHire
- What the company does: An Interview Intelligence platform that builds hiring plans, generates interview notes and highlights, delivers talent insights & more. Backed by Index.
- Company website: https://brighthire.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Posted: 2026-02-11
- Apply by: 2026-10-08
- Apply: https://brighthire.com/careers/?gh_jid=5800840004
- Page: https://www.1752.vc/careers/jobs/brighthire-mid-market-customer-success-manager/

## About the role

As a Mid-Market Customer Success Manager at BrightHire, you’ll own a portfolio of growing, high-potential customers and lead their success from post-sale handoff through renewal. This role is built for a CSM who thrives on creativity and autonomy — someone who can independently run their book of business while delivering a thoughtful, consistent customer experience.

## What they're looking for

- Own a portfolio of Mid-Market customers, leading all post-sale engagement from implementation handoff through renewal with clear accountability for outcomes
- Drive successful rollout, training, adoption, and ongoing value realization across your book of business
- Manage renewals end-to-end, positioning BrightHire’s value, ROI, and long-term partnership to drive retention and expansion
- Deliver a consistent, high-quality customer journey using a blend of scaled programs (one-to-many content, playbooks, automated workflows) and targeted 1:1 engagement
- Execute efficient, repeatable success motions while exercising strong judgment on when to lean in with higher-touch engagement
- Leverage data, usage trends, and health indicators to proactively identify risk, expansion opportunities, and moments that matter

Tags: Customer Success