# AI Business Solutions Architect, Customer Support at Brightree

- Company: Brightree
- What the company does: Backed by Battery.
- Company website: http://www.brightree.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: US Brightree Peachtree Corners (Corp Office)
- Work setup: On-site
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://resmed.wd3.myworkdayjobs.com/en-US/Brightree_External_Careers/job/US-Brightree-Peachtree-Corners-Corp-Office/Senior-AI-Solutions-Engineer_JR_052215
- Page: https://www.1752.vc/careers/jobs/brightree-ai-business-solutions-architect-customer-support/

## About the role

At Resmed, you'll help shape how AI enhances customer support, creating smarter experiences for customers while improving operational efficiency across the business. As the AI Business Solutions Architect, Customer Support , you'll serve as a key connector between Customer Support , Customer Education , and Salesforce technology teams , ensuring AI-powered solutions deliver measurable value and real-world impact.

## What they're looking for

- Lead the business administration, optimization, and ongoing performance management of Salesforce Agentforce and Data 360 solutions
- Monitor AI solution effectiveness and identify opportunities to improve customer experience, support outcomes, and operational efficiency
- Analyze performance metrics, user feedback, and business results to drive continuous platform enhancements
- Partner with Customer Support teams to understand business needs and translate them into scalable AI-enabled solutions
- Collaborate closely with Salesforce teams to prioritize improvements, address issues, and implement new capabilities
- Support the evolution of customer self-service experiences by improving knowledge utilization, response quality, and automation effectiveness