# Principal Architect (AI) at Brightside

- Company: Brightside
- What the company does: Why Brightside: For our clients - our mission is clear. To improve the financial health of working families. Brightside is an employee benefit with a brand-new approach to personal finance. Backed by a16z.
- Company website: https://www.brightside.com
- Type: Startups (AI role)
- Level: Principal and up
- Location: Remote (United States)
- Work setup: Remote
- Posted: 2026-09-15
- Apply by: 2026-10-30
- Apply: https://ats.rippling.com/brightside/jobs/c95f1e8c-e7d3-4f76-8b05-1421578575b7
- Page: https://www.1752.vc/careers/jobs/brightside-principal-architect-ai/

## About the role

We are looking for a Principal AI Architect to own the design and build of Brightside’s AI agent platform. This is a senior, hands on role. You will work directly alongside Jacky Chiu and the engineering team to architect and ship production systems, not design from a distance.

## What they're looking for

- Design and own the multi-agent orchestration layer - session supervisor, domain clusters, escalation arbiter, and conversation manager
- Define agent routing logic, context sharing, tool use, and latency budgets across 18+ agents
- Architect the real-time pipeline: Amazon Connect → Contact Lens → Kinesis → Lambda → Bedrock → WebSocket push to FA panel
- Own the dual-mode agent architecture: human-assisted mode (agent coaches the FA) and autonomous mode (agent conducts the client conversation directly)
- Define model selection and routing across low-latency and reasoning-intensive agent tiers
- Govern the prompt architecture: structured agent prompt standards, runtime domain knowledge injection, and conditional output formatting across delivery surfaces

Tags: Technology Engineering R&D