# Mainframe Technical Support Engineer - Storage Management at Broadcom

- Company: Broadcom
- What the company does: Broadcom delivers semiconductors and infrastructure software for global enterprises’ most complex, mission-critical needs.
- Company website: https://www.broadcom.com
- Type: Startups
- Level: Mid level
- Location: 4 Locations
- Work setup: On-site
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://broadcom.wd1.myworkdayjobs.com/en-US/external_career/job/USA-TX-Plano-Legacy-Drive-Suite-700/Mainframe-Technical-Support-Engineer---Storage-Management_R026193
- Page: https://www.1752.vc/careers/jobs/broadcom-mainframe-technical-support-engineer-storage-management/

## About the role

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## What they're looking for

- Prioritize and balance workload to effectively manage multiple concurrent cases. Collaborate with other team members in case management and resolution
- Communicate business impact of product issues to the Development team and collaborate on prioritization and selection of solutions
- Lead and coordinate aged/escalated issues to the customer's satisfaction. Provide structured follow-up coaching for less experienced team members
- Utilize Knowledge Centered Service (KCS) processes to appropriately reuse, create, update, publish, and retire knowledge. Collaborate with colleagues in developing knowledge content
- Adhere to best practices and case hygiene in the case resolution methodology
- Participate in the weekend on-call rotation for Severity 1 support


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/broadcom-mainframe-technical-support-engineer-storage-management/