# Customer Experience Manager (CEM) - Fed at Bugcrowd

- Company: Bugcrowd
- What the company does: Bugcrowd teams with elite security researchers to reduce risk & improve security ROI through our bug bounty, pen testing, & vulnerability disclosure programs. Backed by General Catalyst.
- Company website: https://www.bugcrowd.com/
- Type: Startups
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Pay: $83K to $104K base salary per year (USD)
- Posted: 2026-08-28
- Apply by: 2026-10-12
- Apply: https://boards.greenhouse.io/bugcrowd/jobs/8142162?gh_jid=8142162
- Page: https://www.1752.vc/careers/jobs/bugcrowd-customer-experience-manager-cem-fed/

## About the role

Bugcrowd is seeking a highly organized, strategic, and customer-focused Customer Experience Manager (CEM) to lead retention efforts across our global client base. As a CEM, you will be the primary point of contact for a portfolio of accounts, responsible for ensuring ongoing customer satisfaction, platform adoption, and renewal execution.

## What they're looking for

- 5+ years in Customer Success, Account Management, or a hybrid customer-facing role in a B2B SaaS environment
- Strong understanding of customer lifecycle management, success planning, and renewals
- Excellent communication and interpersonal skills, with executive presence
- Proven ability to manage cross-functional collaboration (e.g., with Sales, Support, Product, Security)
- Highly organized with strong attention to detail and follow-through
- Experience supporting or managing Mid-Market and Enterprise-level accounts

Tags: Sales : Customer Experience & Retention