# Customer Support Engineer at Bugcrowd

- Company: Bugcrowd
- What the company does: Bugcrowd teams with elite security researchers to reduce risk & improve security ROI through our bug bounty, pen testing, & vulnerability disclosure programs. Backed by General Catalyst.
- Company website: https://www.bugcrowd.com/
- Type: Startups
- Level: Mid level
- Location: Remote - US
- Work setup: Remote
- Pay: $60K to $74K base salary per year (USD)
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://boards.greenhouse.io/bugcrowd/jobs/8334498?gh_jid=8334498&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/bugcrowd-customer-support-engineer/

## About the role

Bugcrowd is looking for a motivated Customer Support Engineer I to join our growing Bugcrowd Support team. In this role, you will be an initial point of contact for both Customers and Researchers for all questions and issues regarding interactions and usage of the Bugcrowd Security Knowledge Platform. The ideal candidate is a quick and eager learner, a diligent professional, and an effective communicator, focused on developing cross-functional relationships. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Initial Technical Support: Serve as the first point of contact for customer and researcher issues across tickets, email, and video channels, resolving standard L0–L2 technical questions
- Knowledge & Documentation: Identify and apply established workarounds for common issues while documenting repeatable solutions in the Knowledge Base
- Workflow Optimization: Assist in refining internal operational workflows and documentation to increase resolution efficiency
- Guided Professional Growth: Work under the regular guidance of senior team members, proactively seeking feedback and coaching to develop technical skills and independence
- Experience: 0–2 years of experience in a technical support, customer-facing, or technology-adjacent environment
- Technical Foundations: Familiarity with command-line tools (e.g., Bash, SSH, grep) and foundational exposure to integrations such as Jira, SAML, APIs, or SSO/2FA

Tags: Operations : Support

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/bugcrowd-customer-support-engineer/