# Customer Success Team Lead, North America at Buildots

- Company: Buildots
- What the company does: Buildots is the construction intelligence platform that gives you verified data and predictive insights to power efficient workflows. Backed by Lightspeed.
- Company website: https://buildots.com/
- Type: Startups
- Level: Senior
- Location: Arizona, AZ, United States
- Work setup: Remote
- Pay: $140K to $170K base salary per year (USD)
- Posted: 2026-09-29
- Apply by: 2026-11-13
- Apply: https://buildots.com/careers/36.275/
- Page: https://www.1752.vc/careers/jobs/buildots-customer-success-team-lead-north-america/

## About the role

At Buildots, Customer Success Managers are at the heart of our mission: ensuring project teams extract maximum value from our platform, embed it into their workflows, and become advocates who help drive account expansion. The Customer Success team also plays a pivotal role in Marketing (case studies, ROI storytelling) and Product (field feedback that shapes the roadmap).

## What they're looking for

- Experience in a B2B customer-facing role in the construction industry is required (4+ years preferred)
- Willingness to travel (around 30%)
- Strategic & entrepreneurial mindset — you create and refine playbooks rather than just follow them, and you're comfortable building processes in a fast-scaling environment
- Strong operational and analytical skills, with a proactive approach to improvement and comfort using data to guide team-level decisions
- Cross-functional leadership — experience partnering effectively with Sales, Marketing, Product, and Engineering to align customer needs with business objectives
- Exceptional written and verbal communication skills, including the ability to lead sensitive or difficult conversations with direct reports

Tags: Customer Success