# Client Support Representative at Built

- Company: Built
- What the company does: Backed by Index.
- Company website: http://getbuilt.com/
- Type: Startups
- Level: Mid level
- Location: Nashville (Hybrid)
- Work setup: Hybrid
- Pay: $55K to $65K base salary per year (USD)
- Posted: 2026-06-16
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/getbuilt/jobs/4706517005
- Page: https://www.1752.vc/careers/jobs/built-client-support-representative/

## About the role

At Built, our Customer Support team is the first point of contact for customers seeking guidance or solutions on our platform. As a Customer Support Representative , you'll deliver exceptional experiences while mastering our industry-leading construction and real estate finance technology products. Beyond troubleshooting and guidance, you'll be a customer advocate, driving improvements to enhance the Built user experience.

## What they're looking for

- Provide timely, effective support via phone, email, and chat, troubleshooting technical issues and clearly communicating solutions
- Escalate complex issues to senior team members as needed
- Collect data using monitoring and support tools to identify root causes and drive resolutions
- Log and categorize incidents in a ticketing system to extract valuable customer and product insights
- Document resolutions and contribute to improving internal and customer-facing knowledge bases
- Continuously expand your understanding of Built's products, services, and tools

Tags: Customer Support