# Senior Director, Customer Support at Calendly

- Company: Calendly
- What the company does: Calendly connects and simplifies all of the work around meetings, from scheduling, payments, and meeting prep to notetaking, contact management, and follow-up.
- Company website: https://calendly.com
- Type: Startups
- Level: Principal and up
- Location: Remote
- Work setup: Remote
- Posted: 2026-07-23
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/calendly/jobs/8646568002
- Page: https://www.1752.vc/careers/jobs/calendly-senior-director-customer-support/

## About the role

Develop and execute a customer support strategy aligned with company goals, prioritizing customer satisfaction, retention, and operational excellence. Lead, mentor, and scale customer support teams, fostering a culture centered on collaboration, accountability, and continuous improvement.

## What they're looking for

- Tier 1: San Francisco, CA, San Jose, CA, New York City, NY
- Tier 2: Chicago, IL, Austin, TX, Denver, CO, Boston, MA, Washington D.C., Philadelphia, PA, Portland, OR, Seattle, WA, Miami, FL, and all other cities in CA
- Tier 3: All other locations not in Tier 1 or Tier 2

Tags: Customer Experience