# Staff Product Manager, Intelligent Customer Experience at Calendly

- Company: Calendly
- What the company does: Calendly connects and simplifies all of the work around meetings, from scheduling, payments, and meeting prep to notetaking, contact management, and follow-up.
- Company website: https://calendly.com
- Type: Startups
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://job-boards.greenhouse.io/calendly/jobs/8788325002
- Page: https://www.1752.vc/careers/jobs/calendly-staff-product-manager-intelligent-customer-experience/

## About the role

Ready to make a serious impact? Millions of people already rely on Calendly, and we’re still in the midst of exciting product growth — it’s a fantastic time to join us. Everything you’ll work on here will accelerate your career to the next level. If you want to learn, grow, and do the best work of your life alongside the best people you’ve ever worked with, then we hope you’ll consider allowing Calendly to be a part of your professional journey.

## What they're looking for

- Own the strategy, roadmap, and outcomes for Calendly’s intelligent customer experience, spanning AI support quality, automated resolution, and human escalation
- Increase automated resolution by enabling the Support Agent to accurately answer questions and take actions on behalf of customers, while reserving human support for high-value and complex issues
- Define and improve AI quality , including answer accuracy, resolution quality, escalation effectiveness, and the failure modes that prevent customers from getting the right outcome
- Build the measurement and observability layer for Agent/Bot Quality Score, automated resolution rate, customer experience cycle time, escalation routing, and customer satisfaction
- Establish and drive adoption of a company-wide “supportability contract” so every new Calendly capability is supportable by AI agents, automation, or human support from day one
- Close the loop between customer issues and R&D , ensuring recurring bugs, product gaps, and support insights translate into prioritized product and engineering actions

Tags: Product