# Head of Global Enterprise Customer Success at Canary Technologies

- Company: Canary Technologies
- What the company does: Canary's award-winning hospitality software improves the guest experience, streamlines operations and boosts revenue. Trusted by 20,000+ hotels worldwide. Backed by Insight and Y Combinator.
- Company website: https://www.canarytechnologies.com
- Type: Startups
- Level: Principal and up
- Location: New York, NY
- Work setup: Hybrid
- Pay: $201K to $259K base salary per year (USD)
- Posted: 2026-07-29
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/canarytechnologies/0bdec08d-996c-46a6-aeb1-dec449097e69
- Page: https://www.1752.vc/careers/jobs/canary-technologies-head-of-global-enterprise-customer-success/

## About the role

Canary Technologies is seeking an experienced Head of Global Enterprise Customer Success to own the success of our largest and most strategic global hotel brands. This leader will partner directly with C-suite executives at many of the world's largest hospitality companies, overseeing complex multi-product deployments while driving long-term adoption, retention, and expansion.

## What they're looking for

- 10+ years of experience in Customer Success, Strategic Account Management, Professional Services, or a related enterprise customer-facing role within B2B SaaS
- 5+ years of leadership experience building, managing, and developing high-performing customer-facing teams
- Proven experience serving as the executive relationship owner for Fortune 500 or other large enterprise customers with complex organizational structures
- Demonstrated success building trusted relationships with C-suite executives and senior business leaders
- Track record of leading complex, multi-product enterprise software deployments from implementation through long-term customer success
- Proven ability to drive measurable improvements in customer adoption, retention, expansion, and overall customer health

Tags: Customer Success