# L1 Technical Support Agent (Spanish and English Speaking) at Canary Technologies

- Company: Canary Technologies
- What the company does: Canary's award-winning hospitality software improves the guest experience, streamlines operations and boosts revenue. Trusted by 20,000+ hotels worldwide. Backed by Insight and Y Combinator.
- Company website: https://www.canarytechnologies.com
- Type: Startups
- Level: Mid level
- Location: Latin America
- Work setup: Remote
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://jobs.lever.co/canarytechnologies/6911aa00-dae1-458d-963d-779302f512ec
- Page: https://www.1752.vc/careers/jobs/canary-technologies-l1-technical-support-agent-spanish-and-english-speaking/

## About the role

Technical Customer Support Agents are the first line of support for Canary customers. This role handles everyday product questions and standard technical issues with speed, accuracy, warmth, and strong follow-through. L1 Agents build strong product foundations, follow documented workflows, communicate clearly, and create a low-effort support experience for hotel teams operating in time-sensitive environments.

## What they're looking for

- Professional working proficiency in English and Spanish , including the ability to communicate technical/product concepts clearly in both languages
- Experience supporting customers by phone, in addition to email and chat
- Experience in customer service, technical support, hospitality, SaaS, or another customer-facing role
- Clear written and verbal communication skills with the ability to explain steps simply to non-technical users
- Curiosity and willingness to investigate before escalating
- Strong follow-through, attention to detail, and ability to manage multiple tickets or tasks accurately

Tags: Support