# Customer Support at Candid Health

- Company: Candid Health
- What the company does: Candid Health is your source of truth for revenue cycle management—track claims end-to-end, automate fixes, unlock insights, and scale digital health payments. Backed by Y Combinator.
- Company website: https://www.joincandidhealth.com
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco (CA), Denver (CO), New York (NY)
- Work setup: Remote
- Posted: 2026-09-18
- Apply by: 2026-11-02
- Apply: https://jobs.ashbyhq.com/candidhealth/4f34ef35-d3e5-40eb-81b1-985d41f652e2
- Page: https://www.1752.vc/careers/jobs/candid-health-customer-support/

## About the role

Candid Health is building a platform to make medical billing easy, so healthcare providers can get paid. Our Customer Support team is looking for its next team member to join our 1 year old team. As an early member of this team, you will report into the Customer Support Lead, and will be responsible for delivering best-in-class support to all customers, helping to ensure the Candid team is well-aware of customer pain points and feedback, and contributing to the ground floor operations of a developing department at...

## What they're looking for

- 1-4 years of experience within healthtech support
- While you won't be processing claims, having familiarity with insurance claims processing is a bonus
- Comfortability troubleshooting technical issues such as API and platform integrations is a bonus
- Able to frequently interact with product and engineering teams, providing detailed notes for technical ticket escalations
- Possess excellent written communication skills, with both customers and coworkers
- Able to quickly prioritize new tasks against (potentially many other) competing tasks

Tags: Delivery / Customer Operations