# Customer Support Specialist - Tier I at Canopy

- Company: Canopy
- What the company does: Canopy is a cloud-based accounting practice management software with CRM, document management, a client portal app, workflow, payments, time and billing. Backed by NEA.
- Company website: https://www.getcanopy.com/
- Type: Startups
- Level: Mid level
- Location: Draper UT
- Work setup: On-site
- Posted: 2026-08-24
- Apply by: 2026-10-12
- Apply: https://job-boards.greenhouse.io/canopytax/jobs/4380517009
- Page: https://www.1752.vc/careers/jobs/canopy-customer-support-specialist-tier-i/

## About the role

As a member of the Customer Support team, you will provide top-tier service and support primarily to users of our software via email, in-app chat, and phone channels.

## What they're looking for

- A self-starter with desire to take ownership of the role and above responsibilities
- Tech-savvy with the ability to learn software and new tools quickly
- Organizational skills, creativity, and a solution-oriented focus
- Willingness to learn about tax resolution industry and IRS forms as they relate to the software and its functions
- Excellent written and verbal communication skills in the English language
- Ability to pivot with a growing company and accept new challenges

Tags: Customer Support