# Strategic Customer Success Manager at Canva

- Company: Canva
- What the company does: Join the team redefining how the world experiences design. Hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. Backed by Bessemer, General Catalyst and 500 Global.
- Company website: https://www.canva.com/
- Type: Startups
- Level: Senior
- Location: Austin, TX
- Work setup: On-site
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://jobs.smartrecruiters.com/Canva/6000000001435611
- Page: https://www.1752.vc/careers/jobs/canva-strategic-customer-success-manager/

## About the role

Customer success management: Lead the post-sale relationship of Canva’s strategic accounts within the customer journey, including onboarding, training, adoption, and advocacy. Account growth: Proactively identify and work on upsell and cross-sell opportunities in partnership with Sales by deeply understanding customer’s evolving business needs

## What they're looking for

- Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!
- Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point
- You are a data-driven storyteller: You use data and analytics to build compelling narratives that influence both customer decision-makers and internal stakeholders. You don’t just report metrics, you interpret them
- You’re Commercially minded: You think like a business owner. You don’t just manage relationships, you manage revenue. You proactively identify growth levers, negotiate strategically, and aren’t afraid of commercial accountability
- You’re consultative & strategic: You lead with curiosity. You ask the right questions, connect product value to business outcomes, and position yourself as an indispensable partner rather than a reactive resource
- You are a relationship builder: You build genuine trust at every level. You’re skilled at multi-threading, navigating complex org structures, and developing executive-level credibility that creates lasting partnerships


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/canva-strategic-customer-success-manager/