# IT Support Specialist at Cape

- Company: Cape
- What the company does: Cape is the AI platform for partnerships, warm intros, and event marketing — built for teams whose revenue runs on relationships. Backed by Pear VC.
- Company website: https://joincape.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: New York, NY
- Work setup: Remote
- Pay: $85K to $105K base salary per year (USD)
- Posted: 2026-08-03
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/cape/74b860e6-1e8f-4bda-9f97-9aede0b0253f
- Page: https://www.1752.vc/careers/jobs/cape-it-support-specialist/

## About the role

We're looking for an Onsite IT Support Specialist to be the friendly, first line of IT support for our NY office. You'll own the day-to-day employee IT experience from a great day-one onboarding, to fast resolution of everyday support requests, to a smooth offboarding. You will also keep our hardware inventory accurate and our onsite spaces (desks, conference rooms, AV) ready to go.

## What they're looking for

- 2-3+ years of experience in IT support, particularly in a dynamic and evolving tech environment
- Hands-on experience supporting Apple/macOS laptops (and comfort across Windows and linux where needed)
- Familiarity with mobile device management (Iru, Jamf, or similar)
- Experience working in a ticketing/helpdesk system (e.g., Jira Service Management) and working to SLAs
- Demonstrated ability in setting up, troubleshooting, and maintaining conference room hardware and software
- Comfort with Google Workspace and/or Microsoft 365 administration basics

Tags: Internal Ops