# Customer Success Manager at Capsule

- Company: Capsule
- What the company does: Prescriptions delivered the same day. Your insurance accepted. Pharmacists who text. For free.
- Company website: https://www.capsule.com
- Type: Startups
- Level: Senior
- Location: remote
- Work setup: Remote
- Posted: 2026-06-29
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/capsule/242b64d3-840d-4a9c-850b-cce7dd77acff
- Page: https://www.1752.vc/careers/jobs/capsule-customer-success-manager/

## About the role

You'll own a high-touch book of mid-market and enterprise accounts with a clear mandate: onboard them, retain them, grow them, and make sure they're getting real value from Capsule every day. This is a commercial and consultative CS role. You’ll have expansion and upsell targets and you're the kind of CSM who sees that as a good thing, because the best expansion conversations happen naturally when customers are genuinely successful.

## What they're looking for

- 3-7+ years in enterprise CS, Account Management, or post-sales SaaS
- Demonstrated success driving user adoption and influencing new workflows across teams
- Demonstrated track record of hitting NRR and/or expansion targets — you've owned a number and hit it
- Strong experience partnering with sales on expansion planning and execution
- Eager to get in the weeds and comfortable with building the plane as we fly at an ever increasing speed
- Commercially sharp: you can identify expansion opportunities, co-build the business case, and carry them to close alongside Sales

Tags: Sales