# Strategic Accounts Director at Capsule

- Company: Capsule
- What the company does: Prescriptions delivered the same day. Your insurance accepted. Pharmacists who text. For free.
- Company website: https://www.capsule.com
- Type: Startups
- Level: Principal and up
- Location: remote
- Work setup: Remote
- Posted: 2026-07-16
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/capsule/3c073ed0-764f-4071-b216-ee10cbd804c7
- Page: https://www.1752.vc/careers/jobs/capsule-strategic-accounts-director/

## About the role

Here’s the opportunity: a handful of the biggest names in software are already using Capsule, and we’ve barely scratched the surface of what they could become. Most of the revenue inside those accounts is still untapped: new teams, new departments, and workflows that should be on Capsule but aren’t yet. Right now, expansion mostly happens reactively. When a renewal comes up, or when a customer happens to ask. We need someone whose entire job is to change that.

## What they're looking for

- Have 5+ years in enterprise account management, strategic sales, or an expansion / account-director role. You’ve owned existing customers and grown them, not just chased net-new, and you’ve got the track record to prove it
- Are outcomes-obsessed? You work backwards from what the customer is trying to achieve, not from a playbook, and you know the next move without needing one
- Lead with value by default. You never ask before giving. “Can we hop on a call?” isn’t your move, “I built you a thing you’ll want to see, got 10 minutes?” is
- Sweat the details and the hospitality. You know the difference between sending a customer a deck and sending one that makes your champion look like a legend in their own org, and you can say why it matters
- Are AI-native. You don’t just use AI, you build with it (skills, automations, agents other people rely on), and you have a point of view on how it rewires post-sales
- Are product-fluent enough to double as a PM. You’ll learn Capsule cold, spar with engineering and product, and call BS on a bad answer, whether it comes from an LLM or a teammate

Tags: Sales