# Consumer Compliance Manager, Complaints at Cardless

- Company: Cardless
- What the company does: Build credit into your product experience. Run it end to end with modular APIs, pre-built components, analytics, and full-service infrastructure. Backed by Pear VC.
- Company website: https://www.cardless.com/
- Type: Startups
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Pay: $135K to $160K base salary per year (USD)
- Posted: 2026-08-04
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/cardless/fa3256ef-4f0a-49cd-b431-f0568ed7ef48
- Page: https://www.1752.vc/careers/jobs/cardless-consumer-compliance-manager-complaints/

## About the role

We're looking for a compliance professional to own consumer complaints end to end and to turn complaint trends into fixes that address root causes, not just one-off resolutions. We see complaints as direct feedback from our most valued asset, our customers, and we treat that signal with the weight it deserves.

## What they're looking for

- Typically 4 to 7 years in consumer compliance, complaint management, disputes, or a closely related function within banking, fintech, credit cards, lending, or payments, with hands-on experience investigating and resolving consumer and agency complaints
- Working knowledge of the regulations complaints turn on: Regulation Z, Regulation E, Regulation B, UDAAP, FCRA, and FDCPA
- Demonstrated root cause analysis skill: you can take a cluster of complaints, work out what is causing them, and say so in writing with evidence
- Experience driving corrective action across functions you do not manage, particularly Engineering and Operations, through to validated closure
- Excellent written communication, and comfort using data and AI tools to work more efficiently and expand coverage
- Organized and self-directed: many open matters with hard deadlines, no playbook, no daily check-in, and nothing gets dropped

Tags: Compliance