# Head of Disputes at Cardless

- Company: Cardless
- What the company does: Build credit into your product experience. Run it end to end with modular APIs, pre-built components, analytics, and full-service infrastructure. Backed by Pear VC.
- Company website: https://www.cardless.com/
- Type: Startups
- Level: Principal and up
- Location: San Francisco
- Work setup: On-site
- Pay: $140K to $190K base salary per year (USD)
- Posted: 2026-03-11
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/cardless/3e69b939-2d44-45fa-aad3-d72f81264aed
- Page: https://www.1752.vc/careers/jobs/cardless-head-of-disputes/

## About the role

We're looking for an experienced disputes professional to own our disputes function end-to-end. Right now, disputes are handled by an external BPO — your job is to take ownership of that operation, drive quality and outcomes, and build the in-house capability that scales with us as we grow.

## What they're looking for

- 5+ years of experience in credit card disputes, chargebacks, or a closely related function
- Deep working knowledge of Reg E, Reg Z, and dispute rules, tools, and timelines across all three major card networks (Visa, Mastercard, Amex) — and experience owning compliance adherence, not just awareness of the rules
- Experience overseeing or partnering with BPO operations on disputes or servicing
- Strong analytical skills — you can pull dispute data, identify patterns, and turn them into actionable recommendations
- Comfortable working cross-functionally with Compliance, Fraud, Engineering, and external banking partners
- Clear, precise written communication — you can write a dispute policy as clearly as you can write an escalation summary

Tags: Operations