# Senior Customer Excellence Manager at Cargobase

- Company: Cargobase
- What the company does: Cargobase is the leading SaaS platform for spot freight procurement, helping cargo owners and freight forwarders communicate and manage shipments. Backed by 500 Global.
- Company website: https://www.cargobase.com
- Type: Startups
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: https://cargobase.bamboohr.com/careers/373
- Page: https://www.1752.vc/careers/jobs/cargobase-senior-customer-excellence-manager/

## About the role

At Cargobase, we build a collaborative platform that connects enterprise shippers (e.g. Bosch, Reckitt Benckiser, Goodyear, Ennoconn) and Logistics Service Providers (e.g. DHL, DSV, FedEx) to work together across complex freight operations. The platform supports the full logistics lifecycle - from urgent ad-hoc shipments to long-term tenders, and from invoicing and compliance to reporting and analytics. Our customers rely on Cargobase as a system embedded in their day-to-day operations.

## What they're looking for

- Lead, mentor, and grow a global team of Customer Excellence Consultants across all levels
- Define clear expectations for consultants across delivery excellence, customer ownership, and commercial awareness
- Build career paths, conduct performance reviews, and promote a culture of accountability and collaboration
- Ensure consultants can manage technical implementation and identify expansion signals and upsell readiness during engagements
- Oversee the successful implementation of the Cargobase platform for new customers, ensuring a smooth and timely onboarding process
- Define and maintain implementation frameworks, playbooks, timelines, and quality standards

Tags: Customer Excellence