# Customer Success Manager at Carta

- Company: Carta
- What the company does: Carta’s ERP for private capital combines software and services to deliver connected clarity and control across equity, fund, and portfolio management. Backed by Lightspeed and a16z.
- Company website: https://carta.com/
- Type: Startups
- Level: Senior
- Location: New York / New Jersey
- Work setup: On-site
- Pay: $129K to $144K base salary per year (USD)
- Posted: 2026-11-02
- Apply by: 2026-12-17
- Apply: https://job-boards.greenhouse.io/carta/jobs/8080438003?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/carta-customer-success-manager/

## About the role

As a Scaled Customer Success Manager, you'll own a portfolio of 40+ accounts post-onboarding — using smart prioritisation, great tooling, and a medium-touch model to drive retention and expansion across a broad book of business. You'll be joining our Carta Law Customer Success (CS) team. We manage the full client lifecycle — from welcoming new clients through onboarding to building deep, lasting relationships with established fund managers and their legal teams. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years of experience in Customer Success or Account Management within SaaS or professional services. You've managed a portfolio of accounts and know how to balance competing priorities without dropping anything
- Portfolio management experience. You're comfortable managing 40+ accounts simultaneously — using data and tooling to triage effectively and deploy your time where it matters most
- Strong client communication skills. You communicate proactively, build rapport quickly, and handle difficult conversations with professionalism and empathy
- Commercial instincts. You spot expansion opportunities organically and know how to partner with sales to take them forward. You understand what drives ARR and how CS contributes
- Data-driven approach. You track GDR, account health scores, and expansion signals — and use them to drive decisions
- Comfort with tooling and AI. You're experienced with CS platforms and either already using AI to manage your portfolio more efficiently, or you're eager to

Tags: Carta Law

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/carta-customer-success-manager/