# Product Support Engineer at Cartesia

- Company: Cartesia
- What the company does: Integrate real-time text-to-speech with Sonic-3.6, Cartesia. Backed by General Catalyst, Index and Kleiner Perkins.
- Company website: https://www.cartesia.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: *HQ - San Francisco, CA
- Work setup: On-site
- Pay: $100K to $150K base salary per year (USD)
- Posted: 2026-07-21
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/cartesia/ed9f2176-a2a6-4ebe-9154-b7dff0f9c415
- Page: https://www.1752.vc/careers/jobs/cartesia-product-support-engineer/

## About the role

We’re looking for a Product Support Engineer to help our customers succeed with our platform by solving complex, technical issues and providing world-class support. You’ll work directly with customers, partner closely with engineering and product teams at a cutting-edge AI company, and help shape the processes and tools that define our post-sales support.

## What they're looking for

- 2–8 years in a technical support, product support, technical account management, or forward-deployed engineering role
- Strong technical troubleshooting skills with APIs, SDKs, logs, and integrations
- Familiarity with AI tooling, APIs, or agentic systems
- Comfortable reproducing issues, debugging errors, and collaborating with engineers to identify solutions
- A builder mentality: can identify chokepoints in process and tooling and build to close gaps
- Excellent written and verbal communication, able to distill complex technical problems for both internal teams and customers

Tags: Product