# Product Support Specialist at Cartesia

- Company: Cartesia
- What the company does: Integrate real-time text-to-speech with Sonic-3.6, Cartesia. Backed by General Catalyst, Index and Kleiner Perkins.
- Company website: https://www.cartesia.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: *HQ - San Francisco, CA
- Work setup: On-site
- Pay: $90K to $110K base salary per year (USD)
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://jobs.ashbyhq.com/cartesia/eba6daec-e41c-4a01-a12f-7422280170c5?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/cartesia-product-support-specialist/

## About the role

Cartesia builds real-time voice and audio AI, and our customers put our models in front of their own users every day. As our Product Support Specialist, you’ll own the front line, the first person customers hear from when something is unclear, broken, or blocking them. You’re obsessed with the customer experience: you dig into every problem, don’t let go until the customer is unblocked, and treat each ticket as a chance to make Cartesia better. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years in technical support for an API or developer product, working a live queue of customers who write code
- Hands-on troubleshooting skills: you can read requests, responses, and logs, reproduce an issue, and tell a bug from a configuration problem
- Clear written communication, both to customers and in bug reports, runbooks, and docs
- Experience supporting customers in real-time channels like shared Slack channels or chat, and balancing speed with accuracy
- A track record of working with engineers to get issues fixed, including filing well-formed tickets in a tracker like Linear
- Comfort with ambiguity: you make good calls without a playbook, and when one is missing, you write it

Tags: GTM

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/cartesia-product-support-specialist/