# Scaled Customer Success Manager at Cartesia

- Company: Cartesia
- What the company does: Integrate real-time text-to-speech with Sonic-3.6, Cartesia. Backed by General Catalyst, Index and Kleiner Perkins.
- Company website: https://www.cartesia.ai/
- Type: Startups (AI role)
- Level: Senior
- Location: *HQ - San Francisco, CA
- Work setup: On-site
- Pay: $145K to $180K base salary per year (USD)
- Posted: 2026-08-19
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/cartesia/6cc199f2-1bb6-4c95-b25c-7885cf2fbe8c
- Page: https://www.1752.vc/careers/jobs/cartesia-scaled-customer-success-manager/

## About the role

We're hiring our first Scaled Customer Success Manager to build the foundation for how thousands of customers succeed with Cartesia. Our customers range from scrappy AI startups shipping their first voice agent to rapidly growing companies building production-grade voice experiences. As our customer base grows, we can't just keep adding headcount to keep up. Success needs to scale through thoughtful systems, great customer programs, and product expertise.

## What they're looking for

- 3–6 years of experience in Customer Success, Technical Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role at a high-growth B2B SaaS company
- Experience managing a scaled portfolio of customers while maintaining strong customer outcomes
- Excellent organizational skills with the ability to prioritize across many customers and competing initiatives
- Strong product intuition and customer empathy— you enjoy understanding customer goals and helping them succeed
- A data-driven approach to Customer Success. You're comfortable using product usage data, customer health signals, and CRM insights to prioritize your work
- Excellent written and verbal communication skills across technical and non-technical audiences

Tags: GTM