# Sr. Customer Success Manager at Catchafire

- Company: Catchafire
- What the company does: Catchafire is an online platform connecting professionally skilled volunteers with non-profits and social enterprises.

The company aims to provide talented individuals with meaningful pro bono experiences in order to build capacity for social good... Backed by Kapor Capital.
- Company website: https://catchafire.org
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: Remote
- Posted: 2026-09-16
- Apply by: 2026-10-31
- Apply: https://jobs.ashbyhq.com/catchafire/59bac3dd-e1cc-4552-9b24-e673ad30b1ef
- Page: https://www.1752.vc/careers/jobs/catchafire-sr-customer-success-manager/

## About the role

As a Sr. Customer Success Manager , you are an essential driver of our mission. You will play a pivotal role in fostering strong relationships with our clients while serving as a trusted product expert. Managing a portfolio of diverse customers, you will leverage your expertise in client engagement, data analysis, and industry knowledge to drive revenue growth through contract renewals, upsell opportunities, and minimizing churn.

## What they're looking for

- 5 - 7+ years of work experience in customer-facing or account management roles
- Quota-carrying experience with successful renewal and upsell/cross-sell attainment (minimum of $2.5m in annual quota)
- Experience managing complex, multi-stakeholder projects
- Experience managing relationships with senior-level stakeholders
- Desire to expand knowledge of and become an expert in the social impact space
- Experience working in a CRM or customer success platform (such as Salesforce, Gainsight, or HubSpot) to manage renewals and forecast pipeline

Tags: Customer Success