# Support Delivery Manager - NA at Cato Networks

- Company: Cato Networks
- What the company does: Backed by Greylock, Lightspeed and SoftBank VF.
- Company website: https://www.catonetworks.com/
- Type: Startups
- Level: Senior
- Location: USA
- Work setup: On-site
- Pay: $120K to $160K base salary per year (USD)
- Posted: 2026-10-14
- Apply by: 2026-11-28
- Apply: https://www.catonetworks.com/careers/careers-post/4998985101?gh_jid=4998985101&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/cato-networks-support-delivery-manager-na/

## About the role

Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Serve as the primary point of contact for up to 4 accounts, building and maintaining strong, long-term relationships with key stakeholders
- Conduct regular technical reviews to analyze support trends, ticket resolution progress, and critical issues, ensuring continuous improvement and maximizing product value realization
- Offer high-level oversight, coordination, and comprehensive supervision of the various tickets managed across teams, including ILMM, NOCaaS , MDR and Support
- Oversee open support tickets for assigned accounts, monitoring trends and ensuring timely resolution within SLAs
- Continuously assess ticket handling efficiency, response times, and resolution quality, recommending process improvements to enhance support effectiveness
- Collaborate and bridge communication between Support, Engineering, and Product teams to streamline issue resolution

Tags: Product Support - NA

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/cato-networks-support-delivery-manager-na/