# Product Support Engineer at Centralize

- Company: Centralize
- What the company does: The GPS for enterprise deals. Automatically map buying committees, find missing stakeholders, and get the next best move to close. Backed by NEA and Y Combinator.
- Company website: https://www.usecentralize.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote, SF, NYC
- Work setup: Remote
- Pay: $60K to $100K base salary per year (USD)
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://jobs.ashbyhq.com/centralize/4d255888-ae88-43b8-ae69-ddac411e86cb
- Page: https://www.1752.vc/careers/jobs/centralize-product-support-engineer/

## About the role

This is a unique opportunity to stand up the support function at Centralize from scratch. You'll own our customer support channels end to end, and the team will look to you for more than just fast, helpful responses. You'll also be a source of product feedback, roadmap input, and process ideas as we build support out for the first time. Answer customer questions about the product, spanning a wide range of topics.

## What they're looking for

- 2+ years of experience, ideally technical support, customer engineering, or a similar customer-facing technical role at a fast-growing SaaS or tech company
- Comfortable being the first point of contact for customers
- Technical enough to dig into logs and an unfamiliar codebase to help diagnose issues
- Exceptional written and verbal communication
- High agency — you see a problem and move on it rather than waiting to be told, and you're comfortable owning a queue of open issues across channels and driving them to resolution
- Remote or hybrid in the United States

Tags: Engineering