# Enterprise Customer Success Lead at CentralReach

- Company: CentralReach
- What the company does: ABA and Multidisciplinary Software Solutions for Autism & IDD Care. End-to-end software that supports the efficient delivery of care. Backed by Insight.
- Company website: https://centralreach.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://job-boards.greenhouse.io/centralreach/jobs/4355908009
- Page: https://www.1752.vc/careers/jobs/centralreach-enterprise-customer-success-lead/

## About the role

As an Enterprise Customer Success Lead, you will serve as a strategic advisor to some of our most complex and high-impact customers, leveraging your deep CentralReach expertise, ABA industry knowledge, and Customer Success experience to drive adoption, utilization, and business outcomes.

## What they're looking for

- Direct experience using CentralReach in an operational, administrative, clinical, implementation, or customer-facing capacity is strongly preferred
- Strong knowledge of the ABA industry, including familiarity with provider workflows, clinical operations, and stakeholders such as BCBAs, Clinical Directors, Practice Managers, and Executive Leadership
- Proven Customer Success, Account Management, Consulting, or customer-facing SaaS experience with a track record of driving customer adoption, retention, and growth
- 2-3 years' experience as a Customer Success Lead
- Ability to build positive relationships internally and externally
- Ability to manage conflict resolution and mitigate customer risks

Tags: Customer Success