# Customer Success Manager at Cerby

- Company: Cerby
- What the company does: At Cerby , security is everyone's business. Cerby extends your security perimeter to include your disconnected applications, providing identity automation and eliminating manual processes. Backed by Tech Square Ventures.
- Company website: https://cerby.com
- Type: Startups
- Level: Senior
- Location: Remote (United States)
- Work setup: Remote
- Posted: 2026-08-31
- Apply by: 2026-10-19
- Apply: https://ats.rippling.com/cerby/jobs/310320f4-98fa-438b-83d9-7d1a0c6468c6?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/cerby-customer-success-manager/

## About the role

At Cerby, we believe there is a better way for people to use cloud applications and securely share access with others. Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer Success Manager who can become a partner, advocate, and strategist who will increase our product's proven value to the customers’ business. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Guide customers proactively through our customer lifecycle with a focus and delivering value, expanding their use of our solutions, and managing renewals
- Partner cross-functionally with our account executives, onboarding, solutions, product, engineering, and support teams
- Prioritize and regularly engage with customers through business reviews to present strategic security strategies
- Become a Cerby product expert. Maintain a detailed understanding of our products and services, and suggest the best strategies to meet customer needs
- Act as the voice of your customers. Collect customer feedback, review and manage concerns, and advocate for all aspects of the customer experience with Cerby
- Create and optimize existing processes within the company and actively enhance our Customer Success initiatives

Tags: Customer Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/cerby-customer-success-manager/