# Senior Customer Success Manager - Scaled at Chainguard

- Company: Chainguard
- What the company does: Chainguard provides trusted open source artifacts for every layer of your modern software stack—containers, language libraries, and VM images. Backed by General Catalyst, Kleiner Perkins and Lightspeed.
- Company website: https://www.chainguard.dev/
- Type: Startups
- Level: Senior
- Location: United States - Remote
- Work setup: Remote
- Posted: 2026-10-21
- Apply by: 2026-12-05
- Apply: https://job-boards.greenhouse.io/chainguard/jobs/4723233006?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/chainguard-senior-customer-success-manager-scaled/

## About the role

As a Scaled Customer Success Manager at Chainguard, you will design and execute automated, data-driven strategies to support customers at scale throughout their journey. You’ll focus on building systems, playbooks, and digital engagement models that enable customers to successfully onboard, adopt, and realize value in a digital model. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Experience operating in a scaled or digital success model , using automation, data insights, and digital programs to engage and support customers efficiently across their lifecycle
- Strong operational mindset with the ability to design and optimize systems, workflows, and playbooks that drive customer outcomes at scale
- Strategic ownership of your customer portfolio — able to act autonomously to drive outcomes, manage escalations, and make key decisions on de-risking accounts or engaging leadership when appropriate
- Entrepreneurial and builder mentality — this is a new, fast-growing team at Chainguard, where you’ll have the opportunity to create and refine scalable processes, programs, and tools to best serve customers
- Data-driven and proactive — comfortable using analytics, customer health data, and behavior signals to inform engagement strategies and continuous improvement
- High emotional intelligence and prioritization skills , with a strong commitment to continuous learning, professional growth, and operational excellence

Tags: Customer Success Management

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/chainguard-senior-customer-success-manager-scaled/