# Senior Customer Success Manager at Charthop

- Company: Charthop
- What the company does: ChartHop is the organizational intelligence company. We connect your people and business data from any source into a living model of your whole organization, with HCM and planning workflows, analytics and agentic AI throughout. Backed by a16z.
- Company website: https://www.charthop.com
- Type: Startups
- Level: Senior
- Location: Remote US
- Work setup: Remote
- Pay: $90K to $120K base salary per year (USD)
- Posted: 2026-10-15
- Apply by: 2026-11-29
- Apply: https://jobs.ashbyhq.com/ChartHop/10e16aa0-c726-40b9-932b-aed457bb24ab?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/charthop-senior-customer-success-manager/

## About the role

We're looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you'll be the strategic partner our customers rely on to drive real business outcomes — not just platform adoption. You'll own the full customer relationship, from implementation handoff through renewal and expansion, and serve as a trusted advisor to HR, Finance, and People leaders at organizations of all sizes. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 5+ years in Customer Success, SaaS consulting, or a related field
- Proven track record of owning enterprise customer relationships, including renewals and commercial negotiations
- Strong executive presence — comfortable managing relationships with C-suite and VP-level stakeholders
- Experience with SaaS implementations, project management, and cross-functional collaboration
- Ability to understand and consult on complex workflows across People, Finance, and Recruiting functions
- Proficiency translating customer needs into product feedback and strategic recommendations

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/charthop-senior-customer-success-manager/