# Customer Support Associate at Checkr

- Company: Checkr
- What the company does: The AI-powered verification platform for high-stakes decisions. Fast, accurate background checks at scale. Backed by Accel, Y Combinator and GV.
- Company website: http://www.checkr.com
- Type: Startups (AI role)
- Level: Associate
- Location: Nashville, Tennessee, United States
- Work setup: On-site
- Posted: 2026-10-28
- Apply by: 2026-12-12
- Apply: https://job-boards.greenhouse.io/checkr/jobs/8238114?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/checkr-customer-support-associate-2/

## About the role

We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website . Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years of experience in B2B customer support, customer success, or technical support, SaaS environment preferred
- Comfortable navigating complex software ecosystems and confident using AI tools to move faster, while catching when their output is wrong
- Exceptional written and verbal communication skills, with the presence to control a conversation and de-escalate a frustrated customer
- A genuine problem-solver's mindset: complex, ambiguous issues energize you rather than drain you, and you use SOPs as a guide, not a script
- Curiosity about how our product, policies, and compliance requirements fit together, with a bias toward learning the why, not just the how
- An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes

Tags: Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/checkr-customer-support-associate-2/