# Process Design Specialist at Checkr

- Company: Checkr
- What the company does: Backed by Accel, Y Combinator and GV.
- Company website: http://www.checkr.com
- Type: Startups (AI role)
- Level: Mid level
- Location: Nashville, Tennessee, United States
- Work setup: On-site
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://job-boards.greenhouse.io/checkr/jobs/8209300
- Page: https://www.1752.vc/careers/jobs/checkr-process-design-specialist/

## About the role

As Process Design Specialist, you'll assess how our operations processes work today and identify where they break down or fall short, using established process mapping methods to help design what should replace them. That includes taking customer experiences and turning them into concrete, standardized improvements to our support flows, with support from your manager and senior team members on the larger or more ambiguous calls.

## What they're looking for

- 3+ years of experience in process improvement, business process design, or operations analysis, ideally within a support or operations environment
- Hands-on experience with process mapping methodologies (process flow diagrams, swimlane diagrams, RACI matrices)
- Experience assessing a current-state process using structured methodologies and identifying where it's breaking down
- Experience translating unstructured or tribal knowledge into clear, standardized documentation such as SOPs, runbooks, and intake forms
- Comfort working within support and knowledge systems (e.g., Zendesk, Salesforce, Confluence, or similar)
- Familiarity using AI tools to accelerate process documentation, gap analysis, or workflow audits, with the judgment to know where human review still matters

Tags: Operations