# Global Workforce Planning & Transformation at Chime

- Company: Chime
- What the company does: Backed by SoftBank VF, ICONIQ and Menlo.
- Company website: https://www.chime.com/
- Type: Startups
- Level: Mid level
- Location: Remote, USA
- Work setup: Remote
- Posted: 2026-08-14
- Apply by: 2026-10-12
- Apply: https://boards.greenhouse.io/chime/jobs/8715079002?gh_jid=8715079002
- Page: https://www.1752.vc/careers/jobs/chime-global-workforce-planning-and-transformation/

## About the role

We're hiring for a Senior Manager, Global Workforce Planning & Transformation to help scale and optimize workforce planning across our global Customer Operations organization. Delivering exceptional member experiences requires having the right people in the right place at the right time, and this role sits at the center of making that happen.

## What they're looking for

- 7+ years of workforce management experience supporting large-scale customer operations environments
- 3+ years of people leadership experience with a demonstrated track record of coaching, developing, and retaining high-performing teams
- Deep expertise in forecasting, capacity planning, scheduling, real-time management, and workforce analytics that drive measurable business outcomes
- Experience supporting complex operations with thousands of agents across multiple geographies, channels, and outsourced vendor partners
- Strong analytical skills and experience translating workforce data into actionable recommendations for operational and executive stakeholders
- Experience driving process improvements, operational efficiencies, and cross-functional initiatives that improve service delivery and business performance

Tags: Operations