# Program Manager, Member Experience at Chime

- Company: Chime
- What the company does: Backed by SoftBank VF, ICONIQ and Menlo.
- Company website: https://www.chime.com/
- Type: Startups
- Level: Senior
- Location: Remote, USA
- Work setup: Remote
- Posted: 2026-08-19
- Apply by: 2026-10-12
- Apply: https://boards.greenhouse.io/chime/jobs/8728271002?gh_jid=8728271002
- Page: https://www.1752.vc/careers/jobs/chime-program-manager-member-experience/

## About the role

We're hiring a Program Manager to help shape how Chime delivers a high-quality, high-trust experience for our members. This role will focus on product, policy, and process excellence across high-trust member-facing experiences across Chime's products and services. As our Program Manager, you'll uncover friction across the member and agent journey, turn data into actionable insights, and drive scalable operational improvements.

## What they're looking for

- 5+ years leading end-to-end programs in Customer Experience, Operations, or Product
- Experience operating in regulated environments with strong compliance awareness
- Demonstrated cross-functional partnership across Product, Compliance, Risk, and Ops
- Strong analytical skills and experience using Looker, Tableau, Power BI, or similar tools
- Proven ability to break down complex problems and influence roadmap direction
- Experience building scalable processes that improved member experience metrics

Tags: Member Experience