# Digital Customer Success Program Manager at CircleCI

- Company: CircleCI
- What the company does: Deliver production-ready software at AI speed. CircleCI helps modern teams validate, test, and ship every change with intelligent automation. Backed by 500 Global, IVP and Sapphire.
- Company website: https://circleci.com
- Type: Startups
- Level: Senior
- Location: San Francisco
- Work setup: On-site
- Posted: 2026-09-11
- Apply by: 2026-10-26
- Apply: http://www.circleci.com/careers/jobs/8790028002/?gh_jid=8790028002
- Page: https://www.1752.vc/careers/jobs/circleci-digital-customer-success-program-manager/

## About the role

We are looking for an exceptional Digital Customer Success Program Manager to join the Customer Engineering & Success team at CircleCI. This is a rare hybrid role built for someone with wide-ranging experience who is equally at home reviewing a CI/CD config file and defining the strategy for a multi-touch digital program that scales across thousands of customers.

## What they're looking for

- CI/CD Proficiency: Hands-on experience with CI/CD pipelines (CircleCI, GitHub Actions, Jenkins, GitLab CI, or equivalent) — you should be able to read a .circleci/config.yml and identify optimization opportunities
- CS Platform Experience: Experience with CS platforms such as Vitally, Gainsight, Totango, or ChurnZero, including the ability to configure playbooks, triggers, and automated workflows
- Data Fluency: Comfortable building reports and dashboards (Mode, Looker, or equivalent), analyzing engagement funnels, and making data-driven decisions about program performance
- Communication Skills: Excellent written communication skills — you will be a primary author of customer-facing technical content, email sequences, and adoption guides

Tags: Customer Success