# Customer Experience Manager - Splunk (Remote) at Cisco

- Company: Cisco
- What the company does: Cisco is a worldwide technology leader powering an inclusive future for all. Learn more about our products, services, solutions, and innovations. Backed by Sequoia and Menlo.
- Company website: https://www.cisco.com/
- Type: Startups
- Level: Senior
- Location: Chicago, Illinois, US
- Work setup: On-site
- Posted: 2026-09-28
- Apply by: 2026-11-12
- Apply: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/Chicago-Illinois-US/Customer-Experience-Manager---Splunk--remote-_2023573-1?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/cisco-customer-experience-manager-splunk-remote/

## About the role

Serve as a strategic advisor to enterprise customers, developing customized success roadmaps and adoption plans that directly align with executive business priorities. Partner cross-functionally with Account Executives, Technical Services, and Product Specialists to deliver targeted resources, mitigate operational onboarding risks, and drive long-term value realization. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Minimum 10 years of professional experience in customer success management, technical consulting, professional services, or enterprise technical support
- Minimum 3 years of experience managing accounts or deploying technical solutions within Cybersecurity, IT Operations, Observability, or DevOps environments
- Minimum 3 years of experience managing enterprise customer accounts, strategic customer journeys, or multi-stakeholder technical projects
- Experience preparing and delivering Executive Business Reviews (EBRs/QBRs), milestone-based adoption plans, or value realization frameworks to customer leadership
- Ability to travel up to 25% for on-site customer engagements, executive briefings, and strategic planning sessions
- Hands-on experience utilizing Splunk Enterprise/Cloud, SIEM platforms, observability tools, or big data analytics architectures


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/cisco-customer-experience-manager-splunk-remote/