# Senior Escalation Engineer, Hypershield (remote) at Cisco

- Company: Cisco
- What the company does: Cisco is a worldwide technology leader powering an inclusive future for all. Learn more about our products, services, solutions, and innovations. Backed by Sequoia and Menlo.
- Company website: https://www.cisco.com/
- Type: Startups
- Level: Senior
- Location: 51 Locations
- Work setup: On-site
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://cisco.wd5.myworkdayjobs.com/en-US/Cisco_Careers/job/San-Jose-California-US/Senior-Escalation-Engineer--Hypershield--remote-_2023921
- Page: https://www.1752.vc/careers/jobs/cisco-senior-escalation-engineer-hypershield-remote/

## About the role

The ideal candidate combines deep networking expertise with strong troubleshooting skills, customer-facing experience, and a passion for improving reliability across complex product environments. Own Hypershield cases raised from Cisco TAC through to resolution, engaging customers directly as the incident requires

## What they're looking for

- Bachelor's + 8 years of experience, Master's + 6 years, or equivalent industry experience
- Experience supporting enterprise customers in a commercial capacity
- Experience operating and trou bleshooti ng Cisco Nexus / NX-OS in production, equivalent depth on another major vendor accepted
- Prior experience to localize failures across a layered data-center architecture spanning switching/forwarding, services/enforcement, or control-plane domains
- Linux operations or operations experience including working exposure to containers, Kubernetes, or Virtual Machines (VMs)
- Experience supporting enterprise customers by diagnosing and resolving complex production incidents, with a demonstrated ability to clearly communicate status, root cause, and remediation to both technical and executive audiences, verbally and in writing