# Dispatch Lead at Via

- Company: Via
- What the company does: Name your Price for a Hotel Room Exclusively from Via.com in India,Book Domestic Flights in India,Guaranteed cheap flights in India. Backed by Peak XV.
- Company website: https://www.viaworld.in/
- Type: Startups
- Level: Senior
- Location: Park City, UT
- Work setup: On-site
- Pay: $55K to $68K base salary per year (USD)
- Posted: 2026-09-29
- Apply by: 2026-11-23
- Apply: https://job-boards.greenhouse.io/via/jobs/8857276002?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/citymapper-dispatch-lead/

## About the role

As a Dispatch Lead, you will lead a large frontline operations team responsible for both customer support and real-time dispatching functions. You'll own the performance of your team, ensuring every customer and driver interaction is handled with empathy and efficiency while maintaining operational excellence across our service. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years of people management experience leading frontline operations, customer support, dispatch, call-center, logistics / transportation, or similarly fast-paced teams
- Proven ability to coach, develop, and hold team members accountable while creating an engaged and positive team culture
- A strong operator who can effectively manage competing priorities, make decisions quickly, and remain calm under pressure
- Customer-focused and empathetic, with a commitment to delivering exceptional service experiences
- Comfortable owning operational outcomes and taking accountability for team performance
- Tech-savvy and comfortable learning new systems, tools, and technologies quickly

Tags: Field Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/citymapper-dispatch-lead/