# Customer Success Manager at Claravine

- Company: Claravine
- What the company does: Claravine helps brands and agencies deliver on the promise of modern marketing by standardizing taxonomies, naming conventions, and metadata across all digital experiences. Backed by Five Elms Capital.
- Company website: https://claravine.com
- Type: Startups
- Level: Senior
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://claravine.bamboohr.com/careers/173
- Page: https://www.1752.vc/careers/jobs/claravine-customer-success-manager/

## About the role

As a Customer Success Manager (CSM), you ensure customers realise measurable value from The Data Standards Cloud and uncover new opportunities for growth. You’ll guide customers from onboarding through full adoption, aligning our platform to their business goals, expanding use cases and driving long-term partnership value. Your ability to translate complex concepts into clear business outcomes will help customers mature their data standards practice and unlock new efficiencies across their digital ecosystem.

## What they're looking for

- Serve as the primary point of contact and trusted advisor, ensuring customers achieve meaningful, measurable outcomes tied to their strategic goals
- Understand customer goals, use cases, and success criteria to ensure alignment and measurable outcomes
- Represent the voice of the customer internally, advocating for their needs and priorities
- Identify expansion opportunities by understanding customer roadmaps, uncovering unmet needs and aligning Claravine capabilities to future initiatives
- Drive adoption of The Claravine Data Standards Cloud, guiding customers to ensure they achieve their desired business outcomes
- Design onboarding plans that accelerate time-to-value and establish a clear path toward deeper adoption

Tags: COS/Customer Success